Buying from an overseas supplier is like putting your hand in a beehive; before you get the honey, you sure will get stung a few times.
Here are seven such ways:
1. Poor response time: You wait a long time to get quotes, to get a status update, to get a packing list, to get a shipment update. No proactive notification when something goes wrong.
2. Poor-quality material: You are promised higher quality product only to receive inferior quality thrown in the mix.
3. Actual material not in line with samples shown: You receive material only to discover it looks similar to the sample the supplier sent you earlier but not exactly the same. A cheaper material is often passed on as good quality material by applying chemicals that wear off after a few months.
4. Unable to keep the commitment: Suppliers will commit to orders even though they are unable to fill the quantity required, stopping you from ordering with someone else in the first place.
5. Outright dishonesty: Though rare, sometimes suppliers are just plain dishonest. They either never ship the product after taking an advance or ship lower-grade material for the price of a higher grade.
6. Over promise and under deliver: This is, by far, the most common one, leading to immense disappointment and frustration.
7. Incorrect measurement: Quantity stated on packing list does not meet the actual measurement of products delivered.
So what can you do about it?
Consider working with an Indian stone exporter who has been in your shoes, “a buyer”, one who understands what a pain it could be buying stones from India.
Meet Nature Rocks!
We started off back in 2004 as buyers of Indian granite for our warehouses in Australia and Vietnam. Like many buyers, we faced the typical challenges from suppliers, such as inferior quality products, inability to meet deadlines and below par communication skills, just to name a few.
After having enough, we decided to take matters into our own hands. We tied up with factories and quarries in Ongole, Hyderabad, Bangalore, Madurai, and Udaipur, initially for our own use and later to supply to worldwide market.
Since then we have grown into a company with customers around the globe and partnerships across the board in India. We established a wide network of 130 quarries and 1200 factories to fulfil the demand of Indian stones in the international market. The key factor behind our growth has been the repeat orders from our loyal customers in 21 countries who see tremendous value in continuing working with us.
By processing raw material in our factories and many other factories that we tied up with, we are able to provide quality material at competitive prices. Along with this, we have strict quality control department which ensures each container that leaves our door is 100% as per customer’s requirement.
The reason we mentioned this is not to impress you but to impress upon you that we have been in buyer’s shoes and understand the challenges faced by them. This insight gave us the opportunity to put processes in place to overcome those challenges. The result of which is nothing but happy customers around the world.
In the end, finding a genuine supplier from India is like separating the wheat from the chaff, more like finding a needle in a haystack, given the sheer number of Indian exporters out there. If what we said has struck a chord with you, then give us the opportunity to start a business relationship with you.
Contact us today to get the ball rolling in the right direction.